Deep Cleaning Wandsworth Privacy Policy
This Privacy Policy explains how Deep Cleaning Wandsworth collects, uses, stores and protects personal data relating to customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Deep Cleaning Wandsworth customers and prospective customers in our local service area who contact us, request a quote, or use any of our cleaning services.
Who This Policy Applies To
This Privacy Policy applies to individuals who are residential or commercial customers, or potential customers, of Deep Cleaning Wandsworth within our operating area. It covers personal data collected in the context of enquiries, bookings, provision of cleaning services, customer support, and follow-up communication related to our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identity and contact details, such as your name, address, and other basic contact information you choose to provide so that we can communicate with you and deliver our services.
Service and booking information, such as property type, room details, access instructions, preferred dates and times, and any specific cleaning requirements needed to plan and carry out the work safely and effectively.
Billing and payment information, such as details relating to invoices and payment status. Where payments are processed by third party payment providers, we do not store your full card details and rely on the secure systems of those providers.
Communication records, such as messages and notes from phone calls or written correspondence with you regarding quotes, bookings, feedback, or complaints.
Technical and usage data, where relevant, such as basic information about how you use our website or online forms. This may include device information and interaction data that helps us understand how our services are accessed and used.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a valid lawful basis under data protection law. Depending on the context, we may rely on the following lawful bases:
To perform a contract or take steps at your request before entering a contract. This includes managing enquiries, providing quotes, confirming and administering bookings, delivering cleaning services, and handling billing and payment processes.
To comply with legal obligations. We may need to retain certain records for tax, accounting, and regulatory purposes, and to respond to lawful requests from public authorities.
Our legitimate interests. We may process personal data for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This can include improving our services, managing our relationship with you, ensuring site and system security, and maintaining accurate records of work carried out.
Your consent. In some cases, such as optional marketing communications that are not strictly necessary for the performance of our services, we may rely on your explicit consent. Where consent is used, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
We use your personal data to provide and manage our deep cleaning services in the Wandsworth area. In particular, we use your information to respond to enquiries, prepare and send quotes, schedule and deliver cleaning visits, manage our cleaning teams and any subcontractors, issue invoices and process payments, handle any queries, complaints or feedback, and keep internal records of work completed and services provided.
We may also use aggregated or anonymised data, which does not identify individuals, to analyse trends and improve how we operate. Where data is anonymised, it is no longer considered personal data and is not subject to this Privacy Policy.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties who act as data processors on our behalf, or as independent data controllers where appropriate. These can include providers of payment processing services, cloud storage and document management tools, scheduling or booking software, and professional advisers such as accountants who require certain information for regulatory or financial purposes.
Where we use third party processors, we ensure there is a written agreement in place that requires them to handle your personal data securely, use it only in accordance with our instructions, and comply with applicable data protection laws. We only share data that is necessary for the relevant purpose, and we take reasonable steps to ensure that any third party with whom we share data is reputable and capable of protecting it.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The length of time we keep data will vary depending on the type of information and the reason for processing.
Customer and booking records are typically retained for a period that allows us to respond to queries about past services, manage repeat bookings, and meet tax and accounting obligations. Communication records may be kept for a reasonable period as evidence of our dealings with you and to help resolve any disputes or complaints.
When personal data is no longer required for the purposes for which it was collected, or for any legal or regulatory requirement, we will either securely delete it or anonymise it so that you can no longer be identified.
International Transfers
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If any of our service providers or systems involve transferring data outside these regions, we will take appropriate steps to ensure that your information remains protected, such as using standard contractual clauses or relying on other safeguards recognised under data protection law.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect information against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, restricted user permissions, staff awareness, and regular review of our data handling practices.
While we take reasonable steps to safeguard your data, no method of transmission or storage can be guaranteed as completely secure. You should also take care with how you share information with us, particularly when using email or other online channels.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal exceptions, but in general include the following:
The right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with information about how it is used.
The right to rectification. You can ask us to correct or update inaccurate or incomplete personal data that we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.
The right to restrict processing. You may request that we limit the way we use your data in specific situations, such as while we are resolving a query about its accuracy.
The right to data portability. For data you have provided to us, where we process it by automated means and rely on consent or contract, you can ask to receive it in a structured, commonly used format, or ask us to transfer it to another organisation where technically feasible.
The right to object. You may object to certain types of processing, including where we rely on legitimate interests. We will then consider your objection and either stop processing or explain why we believe we have compelling legitimate grounds to continue.
You also have the right to withdraw consent where we rely on it, at any time, without affecting the lawfulness of processing carried out before withdrawal.
Complaints and Contact
If you have any concerns about how we handle your personal data, you can contact us to raise your concerns, ask questions, or exercise any of your rights. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are not satisfied with our response. We encourage you to contact us first so that we can try to resolve the matter directly and promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will take reasonable steps to inform you, such as updating the information available on our website. The version in force will be the one that is currently displayed as our Privacy Policy at the time you interact with us.
