Deep Cleaning Wandsworth Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Deep Cleaning Wandsworth to residential and commercial clients within its service areas. By booking or receiving any cleaning service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following definitions apply:

Company refers to Deep Cleaning Wandsworth, the provider of cleaning services.

Client refers to any individual, business, or organisation that requests or receives services from the Company.

Services means any cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, or related services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company for the supply of Services, comprising these Terms and Conditions and any written confirmation of booking.

Scope of Services

The Company provides professional cleaning services within its designated service areas, including properties in and around Wandsworth and nearby districts. The exact scope of Services for each booking, including the type of clean, approximate duration, and any special requests, will be described in the booking confirmation issued by the Company.

Unless expressly stated in writing, the Services do not include the removal of heavy furniture or fixtures, cleaning of areas that are unsafe or inaccessible, specialised cleaning of delicate items, exterior window cleaning at height, or tasks that require professional trades or certification.

Booking Process

Bookings may be requested by the Client through the Company’s chosen communication channels. When making a booking, the Client must provide accurate details of the Premises, including property type, approximate size, condition, and any particular requirements. The Company relies on the information supplied by the Client to estimate the time, resources, and price of the Services.

All bookings are subject to availability. A booking is not confirmed until the Company issues a booking confirmation. The Company reserves the right to refuse any booking request at its discretion.

The Company may request photographs, descriptions, or additional information about the Premises to provide an accurate quotation. Where the actual condition of the Premises differs substantially from the description provided, the Company may adjust the quoted price or decline to carry out some or all of the Services.

Access to Premises

The Client is responsible for providing safe and timely access to the Premises at the agreed start time. This may be achieved by the Client being present or by arranging secure key collection and return in a mutually agreed manner.

If the cleaning team is unable to gain access within a reasonable period, the visit may be treated as a late cancellation, and the applicable cancellation or call-out fee may be charged. Any parking fees, congestion charges, or access charges reasonably incurred in attending the Premises may be added to the Client’s invoice unless agreed otherwise.

Client Obligations

The Client must ensure that the Premises are reasonably clear and accessible for the cleaning team. Personal items, valuables, and fragile objects should be safely stored away before the start of the Services.

The Client is responsible for notifying the Company of any specific instructions, known risks, or particularly delicate surfaces, materials, or items that may require special care. The Client must also inform the Company of any alarms, security systems, or access codes relevant to the Premises.

Where utilities such as water and electricity are required for the provision of the Services, the Client must ensure these are available at the Premises during the appointment. If utilities are not available and Services cannot reasonably be carried out, the Company may treat the appointment as a cancellation and charge a fee.

Equipment and Cleaning Materials

The Company will normally use its own cleaning equipment and materials that are suitable for professional cleaning work. If the Client wishes the Company to use products supplied by the Client, this must be agreed in advance. In such cases, the Company accepts no responsibility for any adverse effects or unsatisfactory results that arise from the use of Client-supplied products.

The Company uses cleaning products that are widely considered safe when used as directed. However, the Client is responsible for informing the Company of any allergies, sensitivities, or restrictions concerning particular substances, fragrances, or materials, so that reasonable adjustments can be made where possible.

Pricing, Estimates and Quotes

Prices may be provided as fixed quotes for specific Services or as estimates based on the information available at the time of booking. All prices are stated exclusive of any applicable taxes unless expressly stated otherwise.

Where Services take longer than anticipated due to the condition of the Premises or other factors not disclosed at the time of booking, the Company may adjust the fee to reflect the additional time and resources reasonably required. The Client will be informed of any such adjustment as soon as reasonably practicable.

The Company reserves the right to revise its general pricing and rates at any time. Price changes will not affect confirmed bookings that have been accepted by the Company, except where the scope of work is revised or the information provided by the Client proves to be materially inaccurate.

Payments and Invoicing

Unless otherwise agreed in writing, payment is due on completion of the Services. The Company may, at its discretion, require advance payment in full or a deposit as a condition of confirming the booking.

Payment methods will be communicated to the Client during the booking process or in the invoice. The Client agrees to pay all invoices in full by the due date shown on the invoice. If payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees and interest in line with applicable law.

For ongoing or repeat cleaning arrangements, the Company may issue invoices on a recurring basis, such as weekly or monthly, as agreed with the Client. The Company may suspend or cancel future appointments if outstanding invoices are not settled.

Deposits

For certain Services, particularly deep cleans, end of tenancy cleans, or large-scale jobs, the Company may require a deposit payable at the time of booking. The amount and conditions of the deposit will be confirmed to the Client.

Deposits are generally non-refundable if the Client cancels the booking without sufficient notice, as set out in the cancellation section of these Terms and Conditions. Deposits may be credited against the final invoice once the Services have been carried out.

Cancellations and Rescheduling

The Client may cancel or reschedule an appointment by providing notice in advance. The minimum notice period for cancellation or rescheduling without charge will be stated during the booking process or in the booking confirmation. If the Client cancels or reschedules with less notice than required, the Company may charge a cancellation fee, up to the value of the planned visit or the deposit amount.

If the cleaning team attends the Premises and is unable to access or complete the work due to circumstances within the Client’s control, this may be treated as a late cancellation, and the full fee or a call-out charge may be payable.

The Company reserves the right to cancel or reschedule any appointment in the event of staff illness, operational issues, severe weather, or other circumstances beyond its reasonable control. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative appointment where possible. The Company will not be liable for any costs, losses, or damages arising from such cancellations or rescheduling.

Quality of Service and Complaints

The Company aims to deliver Services to a professional standard appropriate for the type of clean requested. If the Client is not satisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within a reasonable period after the service date.

Where a complaint is justified and relates to the quality of cleaning, the Company may arrange a re-visit to rectify the issue, or may provide a partial refund or credit, at the Company’s discretion. The Client must allow the Company a reasonable opportunity to investigate and, where appropriate, remedy any issues.

Client Property and Security

The Client is responsible for securing valuables, cash, jewellery, and important documents before the start of the Services. The Company does not accept responsibility for loss of valuables that are not safely stored away.

Any keys provided to the Company will be handled with reasonable care. In the event of lost keys directly attributable to the Company, the Company’s liability will be limited to the reasonable cost of key replacement or lock change, subject to the liability section below.

Liability and Limitations

The Company will perform the Services with reasonable care and skill. However, the Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific appointment during which the incident occurred, or to an amount otherwise required by law, whichever is higher.

The Company will not be liable for any pre-existing damage, wear and tear, or defects in the Premises, fixtures, fittings, or items being cleaned. The Company is not responsible for damage caused by the use of unsuitable or defective materials or equipment supplied by the Client, or for issues arising from hidden defects, poor installation, or structural problems.

The Company will not be liable for indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or loss of enjoyment. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

Insurance

The Company maintains insurance cover appropriate to its operations, including public liability cover in accordance with industry practice. Evidence of insurance may be provided upon reasonable request.

Health, Safety and Environmental Compliance

The Company will carry out the Services with regard to applicable health and safety requirements. The Client must inform the Company of any known hazards at the Premises, including structural issues, hazardous materials, or any relevant health risks, before the start of the Services.

The Company reserves the right to withdraw staff from any Premises where they feel unsafe or where conditions present an unacceptable risk to health and safety. In such circumstances, the appointment may be treated as a cancellation by the Client and a fee may be charged.

Waste Disposal and Regulations

The Company will comply with relevant waste and environmental regulations when disposing of waste generated as part of the cleaning process. General household waste and small quantities of typical cleaning waste may be bagged and left in the Client’s designated waste receptacles, unless otherwise agreed.

The Services do not normally include the removal and off-site disposal of large volumes of waste, construction debris, hazardous materials, or items requiring licensed handling or specialist disposal. Where such materials are present, the Client is responsible for arranging appropriate collection and disposal through authorised waste contractors.

The Company will not dispose of controlled or hazardous waste in domestic or commercial bins where this would breach waste regulations. If the Client requests assistance with waste that falls outside ordinary cleaning waste, the Company may, at its discretion, offer additional services or referrals, which may be subject to additional charges and terms.

Damage and Breakages

While the Company takes care when working on the Premises, minor accidents may occasionally occur. The Client must report any alleged damage or breakages believed to have been caused by the Company as soon as reasonably possible, and in any event within a reasonable period of becoming aware of the issue.

Where appropriate, the Company may arrange for repair, replacement, or compensation, subject to the limitations set out in these Terms and Conditions. The Company reserves the right to inspect any alleged damage before accepting responsibility.

Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, or government restrictions. In such cases, the Company may suspend the Services for the duration of the event or reschedule at a mutually convenient time.

Data Protection and Privacy

The Company may collect and process personal information about the Client for the purposes of managing bookings, providing Services, issuing invoices, and handling enquiries or complaints. Personal information will be handled in accordance with applicable data protection laws and used only for legitimate business purposes.

Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that booking. Updated terms may be made available through the Company’s usual communication channels.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written booking confirmation or service specification issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of Services. The Client acknowledges that they have not relied on any statement, promise, or representation that is not set out in this Agreement.